Suporte a Oficina LTDA — company no. (CNPJ) 50.431.775/0001-90, based in Vale do Real (RS), Brazil — is committed to protecting the personal data of those who contact us and use this site. Your data will never be sold or traded with third parties, and is only shared when strictly necessary to deliver our services.
1. What data we collect
As we currently operate only with services (technical support, remote programming, J2534 consulting and tools), we collect only what is needed:
- Contact dataName, email and phone/WhatsApp that you provide when requesting service, a quote or a tool download.
- Browsing dataTechnical information such as pages visited and cookies, used to improve your experience on the site.
Personal data is any information that can identify you. We collect only what is necessary for the purpose of the contact.
2. How we use your data
We use the data solely to respond to your contact, prepare quotes, deliver the requested service and improve the site. We keep the information only for as long as necessary to fulfill these purposes.
3. Cookies
Cookies are small files stored in your browser. We may use:
- Session cookiesTemporary, they expire when you close the browser.
- Persistent cookiesThey stay on the device to remember preferences and measure the site's effectiveness.
You can block or delete cookies in your browser settings at any time.
4. Your rights
Under applicable data protection law (Brazil's LGPD), you may, at any time, request:
- Access and confirmationTo know whether we process your data and to access it.
- CorrectionTo correct incomplete or outdated data.
- Deletion or anonymizationTo remove unnecessary data or data processed without need.
- Portability and withdrawalTo take your data to another provider and withdraw consent.
5. Security
We adopt security measures to protect your information, including browsing under HTTPS with SSL encryption, helping to prevent unauthorized access and fraudulent activity.
6. Talk to us
To exercise your rights or ask questions about this policy, get in touch:
WhatsApp: +55 51 4042-0042
Email: contato@suporteaoficina.com.br
Hours: Monday to Friday, 8am to 5pm (BRT)
Last updated: June 2026.